The tariff is prepaid by Pearson Instruments before posting. You will not be liable for the US tariff. We build this into the postage cost for US orders.

Which postal service do we use?

We ship to the USA via “NZ Post Economy”.

How long does postage take?

Postage time is around 10 business days assuming no delays.

We ship worldwide, so each country may have different processes and rates for duties and customs fees, so please look into your local legislation for up to date information regarding import fees.

Orders that are shipped outside of New Zealand may be subject to import taxes, customs duties, and fees levied by the destination country. You are responsible for these costs. Any additional charges for customs clearance must be borne by you. Customs policies vary widely from country to country, contact your local customs office for further information.

You are responsible for ensuring that your purchase can be lawfully imported into your destination country. When ordering from Pearson Instruments, you are the importer of record and must comply with the laws and regulations of the destination country.

Changing strings on a Pearson is nearly identical to traditional hardtail guitars utilizing locking tuners, just in reverse with the ball ends at the headstock, and the tuners at the bridge.

There are a few techniques to be aware of:

• Before feeding the string through the tuner, turn the tuner pegs so the hole lines up directly with where the string comes off the bridge saddle. (What we’re trying to do is reduce the amount of tuner winding required, to make changing strings faster, and so the string does not slip off tuner post due to the increased break angle at the High E/Low E)
• The ball end of the string sits at the headstock string block. Loosen the tuner locks prior to feeding string through tuner post
• Once string is fed through the tuner, pull the string tight so there is no slack when locking the tuner (if this is not done, string will require too many turns around the tuner post and may slip off the post as previously stated)

All sales are final, and we will NOT refund your order from a change of mind.

If you are not satisfied with your guitar, we will do our best to assist in any way with correct setup, and will send replacement parts free of charge if required.

If customer decides to return, you are responsible for a re-stocking fee of $120 USD, all shipping fees, including any applicable customs, duties and fees. Your original postage/tariff fee will not be included in the refund amount. Returns must be in the complete and original packaging with all accessories. The guitar must be showing no signs of wear or use.

To get in touch regarding a defective product, email support@pearsoninstruments.com and we’ll do our best to find a solution in a timely manner.

This warrants that the guitar will be defect-free regarding materials and workmanship, subject to the limitations contained herein:

Warranty does not cover:

• Any instrument not directly purchased from Pearson Instruments or an authorized dealer of Pearson Instruments
• Any damage due to accident, negligence, wear or misuse.
• Discoloration (yellowing) of clear acrylic panels due to prolonged exposure to direct sunlight.
• Subjective Preferences: Defects involving subjective personal likes or judgments related to the instrument’s aesthetics or tonal qualities.
• Normal “wear and tear,” color fading, discoloration or damage to the original finish, de-lamination of adhesive vinyl effects due to wear, worn frets, worn nut, tuners, hardware, and discoloration of plating including gold hardware.
• Scratches/marks on acrylic and/or aluminum panels due to normal use.
• Any instrument that has been subjected to extremes of humidity, direct sunlight, and heat or temperature changes.
• Any instrument that has been subjected to moisture.
• The warranty does not cover any set-up adjustments required for personal use (truss rod adjustments, intonation, string height adjustments/action, pickup height, change of wiring, soldering, change of pickups, fret replacement.
• Unauthorized repair services done by any repairman/luthier/tech guy unless we approve them in advance
• Any instrument that has been altered in any way by the customer or repairman